GoIndustry

Webcast Auctions - Teleconference Phone

• Please note that GoIndustry DoveBid operates two differing forms of webcast: (1) internet and (2) teleconference. The sale page will clearly indicate which format is used for the auction in question. Signing Up Downloading Teleconference Software Testing Internet Connection & Telephone Logging in on Sale Day Bidding via Teleconference Software & Phone Absentee/Proxy Bids Frequently Asked Questions

  
  

  Signing up for a Webcast Teleconference

  Select the Auction in which you wish to participate Click on the "Register for the Webcast" button Register to create account, agree to terms & get bidder number To bid electronically, you must register online. Bidder numbers obtained from the physical auction site cannot be used online. If you are already registered with GoIndustry DoveBid, select the "Login" option. If you are new to GoIndustry DoveBid, you need to select "Register now" and complete the registration process. Please be sure to complete both steps. Complete the Payment Details form (if applicable) and return to the fax number indicated on the form (this page appears automatically once you accept the Terms and Conditions of Sale). A confirmation email is sent to you thanking you for signing up. Upon receipt of your fully completed Payment Details form, the approval process begins. An email confirming your approval will be sent to you.

  
  
  

  Downloading Teleconference Software

  To participate in the webcast teleconference auction, you need to download the teleconference software to your computer. Go to the auction page that you have signed up for, here you will find: Your Bidder Number, Show Number, Link to Download Teleconference Software, and Teleconference Phone Numbers. Click on the link of "Download Teleconference Software" to download the software. You will be asked to enter the Show Number and Your Bidder Number. Follow the instructions to complete the software installation. Upon completion, you will find the teleconference software named "GoIndustry DoveBid Client" appears on your desktop screen. Top

  
  
  

  Testing Internet Connection & Telephone

  We recommend that you perform this simple test identify any problem with your computer's settings & telephone connection in advance of the sale. To test the teleconference software, double-click the teleconference software icon on your computer's desktop. Enter the required information and click "OK" to proceed. Once you are connected successfully, a popup window will appear with the auction information. If the auction has not started, you will see a blank screen with greeting message. If the auction is in progress, you will see the item that is currently up for bid. To test your telephone, call the provided teleconference numbers. Note you are not allowed to use mobile phone to dial in due to the potential background noise which will disturb the auction in progress. Top

  
  
  

  Logging in on Sale Day

  On your computer's desktop, double-click the teleconference software icon named "GoIndustry DoveBid Client". Enter the required information and click "OK" to proceed. Once you are connected successfully, a popup window will appear. If the auction is in progress, you will see the item that is currently up for bid. The screen automatically refreshes itself to display the lot currently up for sale. To listen to the auction, you have the two options by using either computer speaker or telephone. To listen by speaker, click on the "Listen by Streaming" button on the toolbar. To listen through your telephone, click on the "Listen by Phone" button on the toolbar. Then using your telephone, dial the provided teleconference phone numbers to connect to the auction. Once the operator connects you to the auction, you should hear the auctioneer calling the lot number and the asset(s) up for sale in real-time. If you intend to bid in the auction, you must be prepared to listen through your telephone at least 20 lots prior to the lot on which you wish to bid or before the auction starts. Top

  
  
  

  Bidding via Teleconference Webcast

  If you intend to bid in the auction using the Telephone Webcast, you must be listening on the Telephone prior to the moment when the lots that interest you are up for bid. Dial in the teleconference numbers and stay on the phone. Wait patiently for the lot(s) you are interested to come up. When the auctioneer is calling the lot you want to bid, Press *1 (star one) on your phone to "raise your paddle" to join the bidding. When the price is too high or you no longer want to bid on the current lot, Press # (pound) once on your phone to "lower your paddle" to withdraw yourself from bidding. If the auctioneer announces the phone lines are open, you must call out your bid by saying "YES" to the auctioneer, DO NOT use the phone keypad again. If you have difficulties connecting to the teleconference software or phone, call the following support numbers: 1 888 865 7469 (North America) +44 (0) 1452 556 226 (Europe) 1800 766 770 (Australia) +61 2 8273 9997 (Hong Kong) 1800 616 3051 (Singapore) +1 706 643 3559 (All other locations) Top

  
  
  

  Absentee/Proxy Bids

  If you are unable to participate during the day of the auction, you do have the option (only if you have been approved) to place absentee/proxy bids. Absentee bids/proxy bids are intended only for bidders who cannot bid on the day of the sale. All bids are final and binding. Please re-read the description and re-check the quantity before placing a bid. No bids include any applicable buyer's premiums and sales taxes. The applicable buyer's premium is indicated in the auction brochure or on the website. These items will be included on your invoice if your bid(s) are successful. No warranties are made as to the merchantability of any item(s) being auctioned or their fitness for any particular purpose. Arrangements for removal and shipment of purchased item(s) will be the sole responsibility of the buyer pursuant to and as part of the contract of sale. Proxy bids are subject to a 25% deposit in advance. successful bidders will have this amount applied towards their balance. unsuccessful bidders will have their deposit returned. instructions and forms for submitting absentee/proxy bids can be found on the individual event page. The auctioneer determines the price. Opening bids (minimum price), increments and minimum number of items you must purchase will be set by the auctioneer when the asset is placed up for sale. It all happens in real-time. The auctioneer determines who wins. The auctioneer has complete discretion when to accept proxy bids. in addition, the auctioneer's announcements at the time the lot is sold take precedence on any and all published materials. There is no substitute for participating in an auction in person.   Top

  
  
  

  Frequently Asked Questions

  What information do I need in order to join the teleconference auction via the Internet? You will need the following registration information: Your bidder number, the Auction show number, the Auction teleconference number. How can I ask the auctioneer a question during the sale? Once the sale starts, you may communicate with the auctioneer through the Auction Leader (the GoIndustry DoveBid Webcast operator in the room with the auctioneer) using the teleconference software. The Auction Leader can relay a message to the responsible persons in the auction room. To contact the Auction Leader, use the Message feature located in the toolbar on the right-hand side of the software. Choose the "Auction Leader" in the "Send to" dropdown box, enter your message and send. The auction leader will read and respond to these messages as they are able to, depending on the amount of activity during the auction. NOTE: This messaging feature CANNOT be used to place bids. What will I experience during the auction? Once the auction starts, the auctioneer will announce the lot number and call the sale. If you are connected to the teleconference software, you will see the lot number, description, and an image of the lot on your computer screen automatically. The auctioneer will indicate the bidder number of the high bidder - so be sure to listen for your number when bidding. Please call at least 30 minutes prior to the auction start time or 20 lots prior to the lot on which you wish to bid. Is the Teleconference software compatible with Apple Macintosh? Currently, Apple Macintosh users can still bid in a webcast auction, but cannot use the teleconference software to view the lot number, photo and description of the lot currently up for sale in real-time. Macintosh users must listen to the auctioneer and manually flip through the lot catalog posted on the website themselves by pressing "next" at the top of an asset page. To participate using a Mac: Register for the auction to get a bidder number and call the teleconference number provided. You can still bid in the auction by pressing the *1 (to raise paddle) ands # (to lower paddle) on your telephone. Click Lot Catalog on the right hand side of the auction's detail page. Listen to the auctioneer call the current lot#, click on that asset in the list, and press "Next" to follow along. The tones on my phone are not being recognized. How do I confirm my telephone works? If you are new to bidding at this type of webcast teleconference or are using a new telephone, call the following support numbers: 1 888 865 7469 (North America) +44 (0) 1452 556 226 (Europe) 1800 766 770 (Australia) +61 2 8273 9997 (Hong Kong) 1800 616 3051 (Singapore) +1 706 643 3559 (All other locations) I repeatedly pressed *1 on my phone & my bid was not accepted by the auctioneer. Repeatedly pressing *1 will NOT WORK because the operator will not able to tell if that is legitimate bid. Bidders should only press the *1 key ONCE and hold it down for 2 seconds. I used the messaging feature on the teleconference software and got no response. How quickly the auction leader can answer you depends on how much activity there is. When busy, auction leader will be unable to type a response. Please be patient. Why does the teleconference screen pop to the front each time the lot changes? Our webcast software was built specifically to make the window active at each refresh. We have experienced multiple problems with people "multitasking" or passively participating while the software is open. They inadvertently pressed wrong buttons, complained they missed the lots, and etc. If you are not bidding, you may choose to navigate the lot catalog manually and listen to the auction over your computer speaker. How do I get ready to bid on selected lots if I am listening on Internet audio? At least 20 items PRIOR to your selected lot, you will need to do the following: Click the "telephone" button on the webcast software toolbar. Dial the teleconference phone number in the drop down dialog box. An auction operator will ask for your name and if you are logged onto the Internet. You will hear the live auctioneer via you telephone once you are connected for bidding. Now wait for the lot to appear on your computer screen and listen to the auctioneer to indicate that your item is up for bid. How do I change from listening on the telephone to listening on the Internet? Click the "Internet" icon on the teleconference software toolbar, and follow the instructions. You will hear the auctioneer on your computer speakers if the toolbar indicator says, "audio playing". You will NOT hear any audio until your computer is through preparing (caching). Don't forget to hang up the phone once you hear Internet audio. How will the auctioneer know who is the final Internet bidder? An on-site Auction Facilitator will ensure that the auctioneer has the bidder number of each winning Internet bidder. Can I join the auction after the scheduled start time? Yes, you will join the auction at the lot that is currently up for bid. This will appear on your computer screen if you are using the software.   Top

  
  
  

Internet Webcast Auctions - Applet

• Signing Up Testing Your Connection Logging in on Sale Day The Bidding Applet Bidding Absentee/Proxy Bids

  
  

  Signing up for an Internet Webcast Auction

  Select the Auction in which you wish to participate Click on the "Register for the Webcast" button Register to create account, agree to terms & get bidder number To bid electronically, you must register online. Bidder numbers obtained from the physical auction site cannot be used online. If you are already registered with GoIndustry DoveBid, select the "Login" option. If you are new to GoIndustry DoveBid, you need to select "Register now" and complete the registration process. Please be sure to complete both steps. Complete the Payment Details form and return to the fax number indicated on the form (this page appears automatically once you accept the Terms and Conditions of Sale). A confirmation email is sent to you thanking you for signing up. Upon receipt of your fully completed Payment Details form, the approval process begins. An email confirming your approval will be sent to you.

  
  
  

  Testing The Connection

  We recommend that you perform this simple test. This will help identify any problem with your computer's settings in advance of the sale. Click on the following link: Test My Internet Webcast Connection You will receive an Authentication Certificate from GoIndustry DoveBid. It is important that you accept it (see Figure 1a or 1b below). A popup window appears and runs the test automatically. If the test fails, please contact us using the contact detail that appear in the test window. Figure 1a - Security Warning Microsoft VM Figure 1b - Security Warning Sun VM Top

  
  
  

  Logging in on Sale Day

  Select the Sale from the Homepage, or from the "MyAccount" section of the website. Activate the "Bid Here" Link that appears under the "Register for the Webcast" button (please note that this link will only appear approximately 2 Hours prior to the sale start time). If you are not already logged in, then log in using your GoIndustry DoveBid Account Name and Password. You will receive an Authentication Certificate from GoIndustry DoveBid (similar to Figure 1a or 1b above). It is important that you accept it. The Bidding Applet will load itself (Figure 2 below). Figure 2 - GoWebcast Applet Top

  
  
  

  The Bidding Applet

  The Bidding Applet is split into 2 parts, the Information Section and the Java Bidding Applet. The Information Section This section contains four tabs: Catalogue, My Lots, Sale Details, Help. These pages are independent of the Java Bidding Applet. Catalogue The entire Catalogue for the auction is displayed here, and you can select which range of lots you want listed. Clicking on a lot will open up a full size image of that lot. (Please note: depending on your connection speed to the Internet, viewing the full-sized images will affect the performance of the applet). My Lots This section contains an unconfirmed listing of the lots you have won. You will receive your invoice with the confirmed listing the day after the sale ends. For your reference, you can print a copy of this page by activating the "Print" button located at the bottom of the Lot List. Sale Details Information specific to the auction in which you are participating is available under this tab. Help Information that will assist you with most difficulties you may have. If the answer to your problem is not listed, then please call the technical support number which appears. The Java Bidding Applet There are 3 main sections to the Bidding Applet. The Description Section, the Bidding Section and the Messages Section (you may want to view an illustration while you read the following text). The Description Section The lot number of the current lot(s) for sale is displayed. Important messages about how the lot is being sold is also displayed in the uppermost (green) field of the Bidding Applet. To the top left the image(s) for the lot(s) being sold are displayed. (In the case of multiple lots being sold concurrently, the images will change and the lot number of the lot being displayed is indicated to the bottom right of the image). To the right of the photo, the lot(s) description(s) are displayed. The Bidding Section To the left of the Bidding Section, the Current Bid amount is displayed; this is the highest bid that the auctioneer has received for the lot. Immediately beneath this amount you can see if the bid is on the Internet or in the Auction Room. Beneath the Current Bid amount, there is a currency conversion. This conversion serves only as a guide. All Invoices are to be settled in the main currency of the Auction. On the right hand side, you will find the "Place Bid" button. Above the button is the "Asking Bid" field. This field indicates the next bid that the Auctioneer is asking for. You can manually enter an amount yourself; but please note the Auctioneer will not always accept bids outside of his established increment. The last part of the Bidding section is the Bid Status section. This field indicates if you are winning the current lot or not. So that it is clear and easy to follow there is a system of statuses: You are the Highest Bidder You are currently the highest bidder. You are Not the Highest Bidder You are losing the lot; place another bid. Congratulations you have won the lot. Winning bid amount 40 EUR. You have won the lot. Your bid has been noted by the Auctioneer. Bid amount 10 EUR. You have been the successful bidder on a lot that is being sold conditionally (See the explanation of conditional sales below). The Messaging Section Important Broadcast and Auctioneer messages are displayed at the bottom of the applet. These messages are sent to all GoWebcast participants, and are one-way communication only. Top

  
  
  

  Bidding

  Placing a Bid To place a bid, simply activate the "Place Bid" button. This will submit the "Asking Bid" that is displayed in the field above it. It is also possible to enter your own next bid amount manually by clicking within the "Asking Bid" field and typing in your bid amount. Once you have entered your amount, you can then activate the "Place Bid" button. Note: the auctioneer may not accept your increment and will not in any event accept any increments that are less than 50% of the increment he is looking for! Conditional Sales Purchasing "Option" Lots If you have been the successful bidder on lots that have been opened with an Option, you will receive a popup window requesting the number of lots for the same price per lot you wish to take (see Figure 3 below). Simply enter the number of lots you wish to purchase, and then click the "Send Message" button. You have 20 seconds to respond; if you fail to respond within this time, you will receive the first lot by default. Figure 3 - "Option" Lot message window Purchasing "Choice" Lots If you have been the successful bidder on lots that have been opened with a Choice, you will receive a popup window requesting which lots for the same price per lot you wish to take (see Figure 4 below). Simply select the tick boxes of the lots you wish to purchase, and then click the "Send Message" button. You have 20 seconds to respond; if you fail to respond within this time, you will receive the first lot by default. By selecting the "all" option, every available lot is selected. Figure 4 - "Choice" Lot message window Important Auctioneering Terms "Conditional Sale of Lots" Any lot(s) sold conditionally are subject to approval by the seller after the auction. If you have been the highest bidder, the auctioneer will have made a note of your bid. Once the sale has been approved, you will receive confirmation from the Auctioneer. Under the "My Lots" tab, these lots will show "yes" in the "Sold Conditionally" Column. Please pay particular attention to the number of pieces in lots that are being offered with "Option" or "Choice". "Times the Money Bid" This term is commonly used in the United States. If a lot with more than one piece is being sold with "times the money bid," then the total amount to be paid will be the winning bid amount times the number of pieces in the lot. Example: Lot #1 has 4 pieces. You win the lot for 50 USD; the total amount to be paid will be 50 USD x 4 = 200 USD. "One Money" This Term is commonly used in the United States. It is the opposite of "times the money bid". If a lot with more than once piece is being sold with "One Money" the total amount to be paid will be the winning bid amount only. Example: Lot #2 has 4 pieces. You win the lot for 50 USD; the total amount to be paid will be 50 USD. Top

  
  
  

  Absentee/Proxy Bids

  If you are unable to participate in an Internet Webcast auction, you do have the option (only if you have been approved) to place absentee/proxy bids.   Absentee bids/proxy bids are intended only for bidders who cannot bid on the day of the sale. All bids are final and binding. Please re-read the description and re-check the quantity before placing a bid. No bids include any applicable buyer's premiums and sales taxes. the applicable buyer's premium is indicated in the auction brochure or on the website. These items will be included on your invoice if your bid(s) are successful. No warranties are made as to the merchantability of any item(s) being auctioned or their fitness for any particular purpose. Arrangements for removal and shipment of purchased item(s) will be the sole responsibility of the buyer pursuant to and as part of the contract of sale. Proxy bids are subject to a 25% deposit in advance. successful bidders will have this amount applied towards their balance. unsuccessful bidders will have their deposit returned. instructions and forms for submitting absentee/proxy bids can be found on the individual event page. The auctioneer determines the price. Opening bids (minimum price),increments and minimum number of items you must purchase will be set by the auctioneer when the asset is placed up for sale. It all happens in real-time. The auctioneer determines who wins. The auctioneer has complete discretion when to accept proxy bids. In addition, the auctioneer's announcements at the time the lot is sold take precedence on any and all published materials. There is no substitute for participating in an auction in person.   Top